At Spaulding Pool & Spa ("we," "our," "us"), we prioritize customer confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our employees and our customers.
 
1. Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:
Name
Address
Phone number
Email address

 

b. Message Data:
The content of SMS messages sent and received
Delivery status of SMS messages
Interaction data related to SMS message.

 

2. How We Use Your Information
We use the collected information strictly for retail, service, and installation related communication purposes, specifically for:

 

a. Communication:
Conversational interactions and inquiries between our employees and customers
Providing updates and essential information via SMS

 

b. Service Improvement:
Understanding and analyzing the use of our SMS services
Improving communication methods to better serve our customers
 

3. Sharing Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We will not share, sell, or disclose your information to third parties except for the following reason;

 

Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

 

4. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 
5. Your Rights and Choices
You have the right to:

a. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at admin@spauldingpools.com

b. Access and Correction: You can request access to or correction of your personal information by contacting us at privacy@spauldingpools.com, or by typing HELP to receive a support form to inquire by.

 

6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
 
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
 

Spaulding Pool & Spa
123 Fort Covington Street
Malone, NY 12953
privacy@spauldingpools.com
518-483-0400